Business Description

RelateCare is a healthcare consultancy and outsourcing organization that began as a joint venture between the Cleveland Clinic and Rigneydolphin. By combining Rigneydolphin’s excellence in contact center management and Cleveland Clinic’s expertise in healthcare delivery, RelateCare is uniquely positioned to provide the very best in patient access, telehealth, contact center and outsourcing solutions to healthcare organizations around the world. With locations in Ireland and the USA, RelateCare has the experience and the capacity to develop relationships with its clients that are long lasting and deliver innovative and unique opportunities to address current and future healthcare challenges.

Products and Services

• Healthcare Contact Center Consulting • Healthcare Contact Center Support Services • Clinical and Wellness Program Development • Business Process Outsourcing

Value Proposition

RelateCare provides unique insights using our subject matter expertise in contact centers and healthcare communications by not just reporting it to clients but partnering with them through the entire implementation process. Unlike other service providers in this space, we are a fully dedicated healthcare contact center. Our leadership team possess years of experience in contact center management and providing healthcare to patients. This experience directs our student nurses and US registered nurses who are on hand to communicate with patients and ensure that we truly are an extension of our clients.

Standards and Certificates

COPC – Customer Experience Management NAHAM – National Association of Healthcare Access Management

Sector(s) Served

• Healthcare

Key Clients

• Cleveland Clinic • Cleveland Clinic Abu Dhabi • Lahey Health • Stanford Children’s Hospital • Texas Children’s Hospital • SLUCare • Allegheny Health • Dignity Health • Alegent Creighton Clinic • Medstar Washington Hospital Center • Reading Health • VNA Health Care Group

Geographical Market(s) Served

United States of America (USA), Ireland, United Arab Emirates (UAE)


UNIT 1011 IDA Industrial Estate Cork Road Waterford

Contact Details

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