RelateCare

RelateCare

RelateCare

Business Description

RelateCare is a healthcare consultancy and outsourcing organization that began as a joint venture between the Cleveland Clinic and Rigneydolphin. By combining Rigneydolphin’s excellence in call center management and Cleveland Clinic’s expertise in healthcare delivery, RelateCare is uniquely positioned to provide the very best in patient access, telehealth, contact center and outsourcing solutions to healthcare organizations around the world. With locations in Ireland and the USA, RelateCare has the experience and the capacity to develop relationships with its clients that are long lasting and deliver innovative and unique opportunities to address current and future healthcare challenges.

Products and Services

Healthcare Contact Center Consulting: RelateCare’s consultancy services provide healthcare organizations with the knowledge and expertise required to design and implement best-in-class patient access and patient engagement solutions. Business Process Outsourcing: RelateCare have the infrastructure and resources to provide a range of off-site contact center services, allowing client partners to focus on their core competencies. Clinical and Wellness Programs: With a team of experienced Registered Nurses and highly-trained support staff, RelateCare offer a range of clinically driven programs aimed at extending care beyond the four walls of the hospital and improving care coordination. Specialized Support Services: RelateCare provides a full range of support services specifically designed to effectively run & manage contact centers. We manage several key components of contact center operations including quality assurance, workforce management & reporting.

Value Proposition

RelateCare has an experienced team of clinical and non-clinical staff including Irish and US Registered Nurses (RNs) and Medical Assistants. The consultancy side of the organization has several former Cleveland Clinic Access to Care employees who transferred to the organization. RelateCare works with their client partners to increase efficiencies, maximise revenue, increase patient satisfaction, boost employee morale, reduce unnecessary hospital admissions and improve health outcomes.

Standards and Certificates

NAHAM: National Association of Healthcare Access Management RelateCare currently operates within an ISO27001 environment. COPC: Customer Service, Improving Operations that Support the Customer Experience ARCH: Applied Research for Connected Health – Conor O’Byrne CEO is a Board Member (www.arch.ie) Lean Six Sigma – 50% of RelateCare’s contact center staff are Yellow Belt certified EPIC Cadence/Prelude Certifications

Sector(s) Served

• Healthcare • Medical • Pharmaeutical • Insurance

Key Clients

• Cleveland Clinic • Cleveland Clinic Abu Dhabi • Lahey Health • Stanford Children’s Hospital • Texas Children’s Hospital • SLUCare • Allegheny Health • Dignity Health • Medstar Washington Hospital Center • VNA New Jersey Health Group • JPS Health Group • HSE

Geographical Market(s) Served

United States of America (USA) • Ireland • United Arab Emirates (UAE)

Address

UNIT 10/11 IDA Industrial Estate Cork Road Waterford

Contact Details





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